This web site is owned and operated by Amarya Ltd T/A BalmBalm who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the contact link or use the details below.
Company Office & Warehouse
Amarya Ltd T/A BalmBalmUnit 4 Prosperity Court
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will quickly resolve the issue. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We also reserve the right to confirm/ increase postage charges for overseas orders should they be more than the postage estimated in checkout.
Shipping And Handling
UK orders will be sent 2nd (£2.50) or 1st Class Post (£3.00) unless over 2KG, in which case they will be sent via courier.
Orders in the UK over £10 will be sent Postage Free
EEC countries cost £8.00 to send via Royal Mail, Air Mail service.
REST of WORLD sent via Air Mail for £15 unless over 2Kg in which case they will be sent via courier
All International customers are responsible for customs, duties and brokerage fees, which vary with the delivery address. These costs are not included in our freight charges. If an International shipment is refused in customs or at the delivery address, the customer is responsible for the return freight in addition to the customs, duties and brokerage fees charged for the return to the United Kingdom.
Please note that Essential Oils and Eau de Parfums can only be sent to the following countries. Austria, Belgium, Bulgaria, Czech Republic, Denmark, Ireland, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. The items will go by land and not air.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
20% Vat is included in our prices
Credit Card Security
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes if necessary.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund of the cost of the items bought. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and in the orginal packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.