Ask Glenda

The questions below have been emailed into us by you and then answered by Glenda. 

Glenda Taylor is an aromatherapist, perfumer and natural formulation consultant and founded Balm Balm, a 100% organic skincare company in 2005. Balm Balm is the result of Glenda's dream to create an affordable 100% Organic Skincare range with wide distribution and Soil Association certification. In 2007, Balm Balm won The Soil Association's Organic Industry Award for Best Organic Beauty and Bodycare product.

Q: "I have oily acne-prone skin and have been using balms & serums, but 'Oil Free' products don't seem to help at all. Any suggestions?

A: Oily skin is an issue for lots of people and the use of oils as a remedy can be confusing. Good quality, cold pressed vegetable oils are easily absorbed into the skin rather like watering a plant. Mineral oils are not easily absorbed and sit on the surface of the skin which makes it look oily. Interestingly, oily skin is often simply a result of over-stimulation by products which claim to "dry it out" & the pores react by over-producing sebum/oil.

Most creams are made with a combination of oils and waxes to which water is added to give it a 'creamy' texture. To stop it from separating or developing bacteria, emulsifiers and preservatives need to be used to stabilise the product. It is often these added stabilisers that cause problems. Balms and serums are, simply speaking, creams without the added stabilisers - they don't need them because they do not contain water.

If you want a more creamy texture from your balms or serum simply apply them to damp skin. You will only need a little to begin with and once your skin gets accustomed to the more natural combination, it will absorb more efficiently and start to look just peachy!


Q: I have used your lip balm before, and used this on my grandchildren's scars (when they fall etc). But can you tell me which would be the best product to buy for this purpose. They say it is 'nanna's magic cream'. 

Many thanks. Barbara 

A: Either the Rose Geranium or Tea Tree Balm Balms are best for grazes, cuts etc. The Tea Tree one in particular would be good as a 'nanna's magic cream' as it is antibacterial and smells medicinal but the Rose Geranium one smells beautiful and will also help on a more subtle level. It doesn't matter weather you go for the Lip, Face, Hand or Foot Balms as they are all made from the same ingredients and only differ in consistency but this won't effect their efficacy.

Q: "Can I ask if your tea tree face balm can be used on 3 year old kids? I was told that I can apply it on the nappy area as well?"

A: Hello Wang, "Yes Tea Tree Face Balm can be used on a 3 year old and would work well too for the nappy area. Our Tea Tree Balms are best for problem skin so if the three year old has chapped or broken skin the Tea Tree will help to clear it but if you are just looking for a general moisturiser and skin conditioner & soother you can use the fragrance Free or Rose Geranium ones and save the Tea Tree one for emergencies."

Q: I am just wondering whether your fragrance free face balm would be suitable to use if you have acne-prone skin?

A: Hi Charlotte,
Yes, the Fragrance Free Balm Balm would be fine for acne prone skin. You might find that the Tea Tree one is even better though as the Tea Tree will work on any bacteria that is kicking around. You could try your Lip Balm as moisturiser for a couple of days. Either one will feel 'oily' to begin with and you can combat this by using it on damp skin but it will absorb in a few minutes anyway. People are often tempted to use products which dry out the skin on problem skins but often the best results comes from 'feeding' it - like a plant, it will flourish under the right conditions. So don't be put off by the oily texture, after a few days you will love it!

Q: My five year old daughter has a cold and the subsequent sore nose. We usually use vaseline but I am keen to find a natural alternative.

A: I think you need two of our lip balms. I imagine a 5 year old little girl would best like the Rose Geranium lip balm, but the very best for her at this moment would be the Tea Tree one. Once the problem has cleared up, she can use the Rose Geranium.

"What a great product! I managed to keep my daughter on the tea tree balm her nose has cleared up almost overnight - amazing! Consider me a loyal customer. - Naomi"

 I have seen lots in the Press & Media about Bisphenol A (BPA). I would like to know what kind of plastic you use in your products and are they BPA free?

A: Hello. I can happily state that Bisphenol-A and Phthalates are not used directly or indirectly, as additives or processing aids in the manufacture of any of our Plastics.

Q: Can Tea Tree Foot Balm can be used as a treatment for athlete's foot?

A: If the athletes foot is in full bloom something to dry it up is required and neat Tea Tree essential oil is wonderful at this. If someone is prone to athletes foot, then daily application of our Tea Tree Foot Balm is a brilliant deterrent. It is also good to use when athletes foot is almost gone to recondition the skin and to keep it from coming back.

 Isn’t coconut oil supposed to be highly comedogenic?

A: Virgin coconut oil which is solid and has a high fat content has some adverse press in regards to being comedogenic but also some wonderful press with regards to its effect on skin, especially delicate skins. The word comedogenic could really be applied to just about any oil with a fat / wax content but this is very extreme and not really accurate. However, our cleanser is made from fractionated coconut which means that it only contains the non fatty part of the oil making it lighter than any other vegetable oil available. You can feel this just by touching it. This also makes it easily removable with water which is what it is designed to do and therefore leaving no chance of clogging the pores.

 Is the relax bath and body oil suitable for pregnant mommy to be?


A: Our Relaxing Bath Oil is not dangerous for pregnant mums to be but not formulated especially for them so I would say not ideal. Our Baby Oil is of course perfect and a few drops of mandarin essential oil added to it would make it even better. Maybe we'll do one!