Terms & Conditions

This web site is owned and operated by MW Brands Connect Ltd T/A Balm Balm who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the contact link or use the details below.

MW Brands Connect Ltd T/A Balm Balm

1 Middlewich Road

Holmes Chapel




Company number: 14469579

Making A Purchase 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. We accept Visa and MasterCard. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will quickly resolve the issue. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We also reserve the right to confirm/ increase postage charges for overseas orders should they be more than the postage estimated in checkout.

Shipping And Handling 
Full details for delivery can be found here: 

Delivery Information

All International customers are responsible for customs, duties and brokerage fees, which vary with the delivery address.  These costs are not included in our freight charges. If an International shipment is refused in customs or at the delivery address, the customer is responsible for the return freight in addition to the customs, duties and brokerage fees charged for the return to the United Kingdom.

Back Orders 
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges 
20% Vat is included in our prices

Credit Card Security

When the order is placed at our website, credit card numbers are not stored on our computers. The credit card details are taken and held on the secure payment gateway provided by Shopify. The services of Shopify comply with current credit card legislation and the terms of use by the merchant. Your Credit Card details are not held in clear text on any web site.

Reaching Us 
If you need to reach us, please email us using the link on the 'Contact us' page. 
Alternatively, you can write to us at the address above at top of this page

Privacy Policy 
MW Brands Connect Ltd T/A Balm Balm do not disclose buyers' information to third parties other than when order details are processed as part of the
order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes if necessary.

Returns Policy 
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund of the cost of the items bought. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

Any goods returned should be in saleable condition and in the original packaging.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.