Delivery Information


Your order will be processed and shipped within 1-3 working days. 
If there is an unforeseen delay, we will contact you.
Delivery within UK: 
Service Type Order Value Price Delivery Time

Royal Mail

1st Class

below £20 £2.95 1-2 working days

Royal Mail

1st Class

over £20 FREE 1-2 working days
Royal Mail Special Delivery* n/a £7.50 next working day

*orders need to be placed before 12 noon for RM Special Delivery 

 Delivery to EU:

WE DO NOT CURRENTLY SHIP TO ANY COUNTRIES WITHIN THE EU

Delivery to Rest of the World Zone A:

Hong Kong SAR, Japan, Russia, Malaysia, New Zealand, Norway, South Korea, Switzerland, Taiwan, Ukraine, Australia, Singapore, Canada, Iceland, United States, Monaco.
Service Type Order Value Price Delivery Time
International Standard below £20 £6.50 7-10 working days
International Standard over £20 FREE 7-10 working days
International Tracked n/a £9.50 5-7 working days
International Standard if over 2kg £20.00* 5-7 working days

Delivery to Rest of the World Zone B:

Any country outside of the UK, The EU or not included in ROW Zone A
Service Type Order Value Price  Delivery Time
International Tracked n/a £12.95 5-7 working days
International Tracked if over 2kg £20.00* 5-7 working days


*Any orders over 2kg from outside of The UK, the customer will be contacted for a bespoke price for delivery.

*** PLEASE NOTE *** - INCORRECT / INCOMPLETE ADDRESSES - If you provide an incorrect or incomplete delivery address at the time of your order it will be your responsibility to pay all the associated re-delivery costs.

If your package is returned to us due to an incorrect or incomplete address, you must pay all costs to re-deliver the parcel.

Delivery Outside of the UK

If you are making a purchase from outside of the UK you will be liable for all taxes / customs charges upon delivery to your respective country.

Balm Balm cannot waive nor refund any additional charges that are levied by individual countries outside of the UK

For all customers based outside of the UK offers Tax-Free shopping and will see prices approximately 20% cheaper (the rate of UK VAT) than our customers in The UK.

For all customers based in The EU we can confirm that currently we do not ship to The EU